OPERATIONS COORDINATOR

Level 

Level is a diverse network of women coming together to address the racial wealth gap by investing in Black women entrepreneurs. Level members take real action for racial equity while building a strong, supportive, and inclusive community of multiracial leaders. Offering access to angel investing, a space for authentic conversations, and vibrant professional resources, Level unites powerful women from various industries and backgrounds through the common goal of uplifting businesses led by Black women.

Position Description

Level is seeking an Operations Coordinator who can help this growing network run efficiently and productively. 

 

The Operations Coordinator will work closely with the Level Founders and Community Manager. Their main responsibilities include planning and implementing logistics for Level events, coordinating and streamlining recruitment and onboarding of Level’s Women’s Equity Circles and other curricula, spearheading mass communications to internal and external communities, managing the CRM and other Level automations, invoicing and payments, and the logistics of other internal projects. 

 

Their success is measured by their ability to juggle the many operational needs of the organization, keeping an eye to detail, clear communication, and oversight of multiple projects simultaneously. Key Performance Indicators will include (but not be limited to):

  • Seamless member and entrepreneur experience around events and ongoing cohorts (update and launch of applications, coordinating the scheduling of various interviews and trainings, onboarding new members, etc).

  • Team KPIs, such as Renewal Rates, Net Promoter Scores, and Target Conversion Rates

A Snapshot of You!

  • You are committed to racial equity and have a passion for contributing to a space where women uplift the businesses and political candidacies of Black women, and have deep and real conversations about a range of topics - including racial equity, white supremacy, and systemic racism - and support and hold each other accountable for the work.

  • You love the details, making sure that the products of your and other’s work - whether it’s an invoice or an email - have their i’s dotted and t’s crossed. 

  • You have an ability to keep many balls in the air at once, to keep tabs on them, and to follow through on each. You love to create systems that keep track of all of these balls.

  • You enjoy finding efficient solutions for start-ups, including finding and developing new systems, technology to free up time, and whatever it takes to get something done.

  • You are a great communicator. You are direct, clear, and enjoy crafting professional and proofread communications. 

  • You are flexible, adaptable, and like working in start-up environments. 

Essential Functions

Choreographer 

  • Plan and anticipate Level’s internal calendar, coordinating schedules and alerting stakeholders of potential conflicts and necessary preparations. 

  • Drive choreography of all communications, including managing the communications calendar (e.g., drafting and scheduling draft test dates).

  • Build and maintain a platform on Notion to coordinate Level’s various stakeholders and their respective projects.  

  • Ensure that stakeholders stay on top of dates on the above related tasks and ensure implementation. 

  • Miscellaneous administrative tasks, including scheduling.

 

Event Planner

  • Assist with logistical support for virtual and IRL events. This includes drafting and sending event invitations, ordering supplies, arranging catering, and other tasks involved in event logistics. 

 

Communicator   

  • Create and/or assist with written communications for a variety of Level needs, from event reminders to communications with vendors about payments, to engaging with Level members on administrative needs. 

  • Proofread and copy edit Level communications. 

 

Data Manager 

  • Manage and work with Level’s CRM and other automations (e.g., Airtable, Typeform, MailChimp, Zapier, Wix, Slack etc.).

  • Ensure that all information is up to date, including weekly inputting of data into Airtable, information into MailChimp, etc. 

 

Financial Administrator   

  • Drive invoicing and payments, including working with and troubleshooting in QuickBooks, Gusto, and Stripe. 

  • Keep track of updated member’s payment information.

  • Manage monthly processing, invoices, payment plans, etc., anticipating upcoming issues and dates. 

  • Liaise with Level professional team on troubleshooting of payment issues. 

 

Process Innovation

  • Conduct research to optimize and problem solve around Level’s administrative and operational needs.

  • Create, socialize, and utilize templates that increase organizational efficiency (weekly roundup emails, etc.).

  • Manage the process of implementation of these system efficiencies, including streamlining and cleaning up information/data.

 

Skills and Qualities 

  • Initiative-Taker: You don’t just do the bare minimum. You thrive on spotting opportunities for organizational upgrades and are persistent in seeing them through. 

  • Proactive Communicator: You are a clear communicator, with an intuitive sense of when to seek counsel, when to take decisive action, and how to constructively coordinate the work of others. 

  • Strong Writer: You are able to craft clear and professional communications with the right tone at the right time. 

  • Detail-Oriented: You have strong project management skills, attention to detail, and diligent follow-through.

  • Systems-Innovator: You are driven to find and create systems to more efficiently manage workflow.

  • Team-Player: While you are able to work autonomously, you also thrive in team settings where there is strong communication, a healthy culture of feedback, and a commitment to collaboration and mutual support.

  • Tool Proficiency: Proficiency in CRMs, MailChimp, Typeform, Slack, Airtable, Zoom, Zapier, and Google Workplace (formerly GSuite) applications, including Gmail, Docs, Forms, Slides, Sheets.

  • Bonus if you have start-up experience: Comfort in start-up spaces, including the ability to create systems, embrace ambiguity, and drive communication to make the implicit explicit.

  • Extra bonus if you have basic accounting skills: Familiarity with accounting basics, including QuickBooks experience.

 

Application Period: We will be accepting applications and interviewing candidates on a rolling basis until we find the right person.
Location: Remote, U.S.-based
Type: Contract, 40 hours/week
Compensation: $60-75K 

Diversity Statement: We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your background, race, sexual orientation or any other personally defining attribute. 

Round 1 Application Deadline of August 8th.